Where are Wishbone Design Studio products made?
Our products are made in China by an ISO 9001 accredited manufacturer. Our factories are regularly audited for social and ethical accountability.
Can I buy spare parts?
Definitely. Wishbone Design Studio products are meant to be used and repaired, if necessary, for years to come. Go to www.shopwishbonedesign.com to buy spare parts.
How does the warranty work?
Wishbone Design Studio offers a one year warranty against manufacturing defects and workmanship. Our products are designed so that 100% of the components are repairable and replaceable. Whatever the problem, we have replacement parts to solve it. For eco reasons, we send out just the parts that are required. It is highly unlikely that an entire bike or flip will ever need to be replaced.
For consumers:
If you need to make a claim against warranty, email us with your name and contact details, your dated proof of purchase (purchase receipt, credit card, or bank statement), and the product name and lot number. You should describe the problem as clearly as possible and how it occurred – and send us nice, clear photos showing the problem.
More General Questions
For retailers and reps: Go to www.shopwishbonedesign.com, click “my account”, then click “completed orders”. Select the order that needs to be returned, and complete the form, then email photos of the problem. We’ll advise whether we need to receive the product back – usually not if your photos are clear.
How can I become a Wishbone products retailer or distributor?
Email us at the studio with information on your business, other brands you sell, and why you would like to work with us.
How can I contact Wishbone Design Studio?
Contact us at info@wishbonedesign.com or 1-888-748 7453.
Who designed the gorgeous Wishbone branding and website?
Our buddies. They’re also members of New Zealand’s disproportionately creative community.
Ryan and Alicia are www.degreedesign.co.nz – they’re graphic designers extraordinaire and they eat my muffins like they’ve been starved for a week. They won a Gold Award from the NZ Design Institute for our visual identity and branding.
Our wishbonedesign.com website was designed and built by Pep and Kate who are www.saltedherring.co.nz. You absolutely have to see some of their other sites – spellbinding stuff. So what if they are half Dutch.
PS. If you’d asked who wrote the website copy, I’d have mentioned it was me, Jen. Every word.
Bike
Does the bike require assembly at home?
Your Wishbone Bike arrives pre-assembled except for the handlebars and wheels. You will need to choose whether to assemble your bike with three wheels or two wheels. Consult the assembly manual for help. You will need your own Phillips screwdriver to assemble the handlebars, and a 10mm wrench to flip the frame. Everything else is supplied with the bike.
Will Wishbone Bike fit my child?
Wishbone Bike is recommended for use by children aged 1 to 5 years. The seatpost is adjustable from 28 to 46mm (11 to 18 inches), the greatest range of any balance bike on the market! You can measure the length of your child’s inner pants’ seam to figure out if they will be able to straddle the bike seat yet or not. Both your child’s feet should be able to rest flat on the ground when they’re using the bike.
I have a flat tyre – what shall I do?
You can remove the inner tube from the tyre and repair it with a simple bike tube repair kit available at any bike store. You can pump the tube up again using a bike pump or at a gas station. Wishbone Bike tyres have a “schraeder” valve – the same as your motor car. But be careful not to overpump the tyre – 20psi is enough.
More Bike questions
It’s hard to get the handlebar grips on (or off). Help!
Simply rub a dot of liquid soap inside the handgrips, then they slide on easily.The easiest way to remove the grips is to peel them back and roll them off. You’ll need to do this when you’re ready to flip the frame from low to high position.
How do I teach my child to balance on two wheels?
1 Commit to the big day when you will convert from three to two wheels.
2 Tell your child they have graduated to riding a big kids’ bike and the world is their oyster from this day forward .
3 Plan to take your kid riding on their big-kid two-wheeler Wishbone Bike every day or so for the next couple of weeks. Its okay if they ride only for just 1 minute the first time. Each day should be a wee bit longer
4 Make it fun – play shadow-chasing, tag or run races with your child on their big-kid bike.
5 If your child is not loving it, give it a rest for a day.
6 Go on family trips to the park with everyone riding a two-wheeler.
7 And remember, every kid is different. Some find it easy, some take longer. With Wishbone Bike, you can always go back to three wheels and wait for more auspicious timing. Good luck!
Does Wishbone Bike meet applicable safety standards?
Yes. Wishbone Bike complies with current US, European, Australian, New Zealand and international toy safety standards.
The inner tube has a special bent valve. Where can I get a replacement?
You can buy any replacement parts, including inner tubes, for Wishbone Bike from Wishbone Design Studio on www.shopwishbonedesign.com.
Flip
Does Wishbone Flip come assembled?
Yes, all except the handlebar – use the hex key and wrench supplied with your Flip to fit the handlebar to the shell. Follow the photo instructions on the instruction sheet included in your box or download them here. (insert link)
How do I convert the Flip from rocker to ride-on?
Wishbone Flip arrives in the box in rocking mode. It can be flipped into rolling mode and back again in seconds with the use of a latch – no tools are required.
There are different ways to flip the toy. We think this is the simplest method:
1 Place your Flip upside down on a flat surface.
2 Press and turn the latch to disconnect one end of the base.
3 Lift the free end of the base up as you slide the knob along the slot.
4 Reconnect the latch.
My kid’s legs are growing. Our Flip seat seems low.
Flip can grow a little with your child. There is a second set of holes in the lower section of the shell for you to raise the seat height. Just undo the nuts and bolts that hold the two halves of the shell together using two hex keys, and replace them in the higher holes.
More Flip Questions
We’ve been riding like wild things and have broken a caster wheel. Now what?
You can get replacement caster wheels from the Wishbone online store.
To remove a broken wheel, use a flat headed screwdriver to lever the wheel off. Watch Richard, the Flip’s designer, demonstrate how to do this here. [link to youtube vid.]. It requires a fair bit of grunt. Make sure you protect the wooden rail with a piece of wood or a thin book or a coaster or something – otherwise you’ll dent your poor little Flippy.
The new caster simply pushes on. Keep pushing until you hear a dull click – then it’s properly installed.
We’re moving house and I’m trying to pack Flip back into its original box. Why won’t it fit?
You’ll need to remove the handlebar. Still not fitting in the box? Make sure the caster wheels are lying flat at the bottom of the box. Should fit now.
